Category Archives: Business

Today is my Period and I need your help

Today (Wednesday) is my period. I call it my “period” because I have to endure this torture every month. Fortunately, it only lasted about 7 hours this time and just when I thought it was over, all systems ceased to function. I guess I should explain this situation further, so please read on.

I have AT&T U-Verse for my Internet, Television, Landline & Wireless service. American Telephone & Telegraph was once the World’s largest and best known company. Now I consider AT&T to be “Atrocious, Tenacious & Terrible.” I used 0.07 GB Data last month (7% of their lowest category, had 55 texts, and probably watched 4 or 5 channels on TV for a total of 30 to 40 hours and spent an equal time on the Internet at low speed. My bill was $ 304.51. This is a little over $100 more than the promised price quoted when I talked with AT&T CEO, Randell Stephenson’s staff a few months ago.

I called AT&T’s Customer Service number, 800-288-2020, and I and waited… and waited… and waited, gave my “secret codes,” etc 3 times, and finally spoke with Shawanda for a half hour. She then transferred me to Sandtasia and I gave her more information for the next 45 minutes. Both said they could not help me because, once it is in the almighty computer, she could not correct it. I told both of them that was BS, but lost that battle.

Finally I called the executive offices and was transferred to a very nice lady named Samantha in the West Virginia Call Center. Samantha, listened and then told me there was a mistake and she corrected it, reduced my bill and was explaining it when the damn U-Verse went down. No computer, not landline, no television, but my cell phone still worked.

I called 611, and spoke with Danielle, who then transferred me to Von in the Philippines. I told Von that I had gone through the start-up/reset procedures. He checked and said it was an “outside” problem, the cable leading to the box at the edge of my property and scheduled a technician to, once again, try to solve the problem. So far I’ve had 7 service calls with 11 techs in the last few weeks.
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Now, it is Friday, June 2, 2 days later, and I could not post this until minutes ago when my service was restored. Two technicians spent all day “fixing” the problem… hopefully. Now I ask you, if you had your dog “fixed” and he sired pups with your neighbor’s bitch, would you consider it a “fix?” That is sort of the way I feel about my AT&T U-Verse system. To “fix” the problem, I may have to “cut” my losses and move on to another Service. Any suggestions?

Have any or you tried calling the “telephone” company, AT&T recently? What was your success rate? How many of you got transferred to someone who would “Help” you and then just got disconnected. The help promised never came. Are you as frustrated as I am?

So, why did I post this? I know, I’ve told you more than you ever wanted to know, but I’m PO’d. I thought that maybe IF others… my Facebook friends, are having similar problems with good olé AT&T, maybe if a few hundred of you, or if you share, maybe a few thousand will write or call the AT&T Executives Offices, just maybe they will get the ideal that they need to shape up their performance and service. If you have problems with AT&T also, or are willing to help me, I suggest you call or write to one of the following:

Randall L. Stephenson, Chairman & CEO of AT&T;
Thaddeus Arroyo, CEO of Business Solutions;
Ms Lori Lee, Sr Executive VP of Global Marketing;
or David R. McAtee, Sr Executive VP & General Council.

All are at AT&T Corp Offices & Headquarters, 208 S. Akard Street, Dallas, TX 75202. Telephone: 210-821-4105. Corporate Email: info@att.com. Please call, email or write them and just maybe… together, we can get their attention and make a positive impact and get service back.

Thanks for reading, sharing and your help? And thanks to Samantha is West Virginia. At least my bill is “fixed” this month…. I hope. Thank you.

Picture credits to “CanStockPhoto.Com”